Contacting Technical Support
NoteSmith technical support is handled using a variety of methods to get you an answer as quickly as possible and in the most cost effective manner to save you money.
Recommended Support Sequence
Please look for your answer in the following sequence for the fastest resolution:
Manual
Manual: Review the index of the printed manual. The manual is edited and expanded every year to try answering your questions before you ask them.
Help System
Help: Review all the text in Help by searching the PDF for your topic.
FAQs
FAQs: Go to the FAQ page of this site and also review the PDF under Help, Technical Support, Update, FAQs in your program.
Updates
Update: Be sure your program file is updated from Help, Technical Support or visit the Downloads page of this site. We make minor changes during the year based on feedback from other customers.
Email or Fax
Email or Fax: We respond to virtually all questions within a few hours, although we promise "next business day" turnaround. Generally, we need to see what you see and this is the quickest, most cost effective way to do so. Incoming faxes arrive to us as emails so choose your favorite method, but please not both! Our email address and fax numbers appear in the back of your printed manual or contact us directly from the Help, Technical Support menu within the program.
Telephone Support
Telephone: In order to provide the most beneficial support and maintain NoteSmith's cost-effective solutions, we do not offer telephone technical support.
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